resume
experience
03/2022 - 10/2024
WordPress Support Agent
WPFactory LLC
My tasks
- Providing active support and assistance on both our company's website forum and the official WordPress.org support forum as an official support representative of WPFactory, providing comprehensive support for over 60 plugins.
- Assisting clients with plugin setup and configuration, and providing detailed guidance to help them achieve their desired outcomes.
- Collaborating with developers to assign tasks and prioritize feature implementation based on client requests.
- Escalating complex issues to senior developers when required, ensuring prompt resolution.
- Acting as a liaison between clients and the development team, providing regular updates and timely responses.
12/2022 - 06/2023
Content Writer
WPFactory LLC
My tasks
- Researched and generated compelling content for blog articles, focusing on various topics related to our plugins and their features. Created in-depth articles.
- Developed content for our new website, specifically focusing on showcasing the features and functionality of our plugins, effectively communicating their value proposition to website visitors.
- Implemented SEO best practices, incorporating relevant keywords, meta tags, and optimized headings to improve search engine visibility and organic traffic.